Privacy Policy
Effective Date: January 1, 2024
 

Victory Insurance and Services Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
 

1. Information We Collect
We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Personal Identification Information: Date of birth, Social Security number, and driver’s license number (if applicable).
Vehicle Information: Make, model, year, and vehicle identification number (VIN).
Payment Information: Not collected by us.

2. How We Use Your Information
We may use your personal information for the following purposes:

To provide you with quotes and insurance services.
To communicate with you via text messages (SMS), emails, and phone calls, as necessary for customer support, marketing purposes, or updates related to your quote or policy (including renewal and cancellation information).
To improve our services, website functionality, and user experience.
To comply with legal obligations and enforce our policies.

3. SMS Communication and Consent
By submitting a quote request on our website or signing our agency application, you will have the option to check a box agreeing to receive text messages (SMS) and/or emails. By selecting this option, you consent to receive communications regarding the status of your quote or policy, including renewal and cancellation notifications.

How We Obtain Consent for SMS Communication:

When submitting a quote request on our website, you can opt-in to receive text messages by checking the following box: “I agree to receive texts and/or emails regarding the status of my quote/policy (including renewal and cancellation information) from or on behalf of Victory Insurance.”
Similarly, when you sign our agency application, this consent will be collected by you signing the form.
Opting Out:

You may opt-out of receiving SMS messages at any time by replying "STOP" to any text message or contacting us directly at info@victoryinsuranceinc.com. Once you opt out, you will no longer receive SMS communications unless you re-enroll.
Carrier Compliance:

We adhere to all carrier guidelines for SMS communication. By opting into our SMS services, you agree to the terms and conditions of your mobile service provider, including any charges for messages sent or received.

4. Sharing of Information
We do not sell, trade, or otherwise transfer your personal data to outside parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
 

5. Data Protection
We implement a variety of security measures to maintain the safety of your personal information. This includes using eCaptcha for security and storing information on secure platforms like Mailchimp.
 

6. Access to Your Information
You have the right to:

Request access to the personal information we hold about you.
Request correction of any inaccuracies in your personal information.
Opt-out of marketing and SMS communications at any time.
Delete your personal information, subject to legal obligations.
To exercise these rights, please contact us using the information provided below.
 

7. Retention of Data
We retain your personal data until you opt-out of our services or request deletion.
 

8. Children’s Privacy
Our services are only intended for individuals 18 years and older. We do not knowingly collect personal information from anyone under 18.
 

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.
 

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: Victory Insurance and Services Inc.
Phone: (704) 885-5240
Email: info@victoryinsuranceinc.com
Address: 5835 Executive Center Dr Suite B, Charlotte, NC 28212
 

Cookies
Effective Date: January 1, 2024
 

Victory Insurance and Services Inc. (“we,” “us,” or “our”) uses cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.
 

1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They help us understand how users interact with our site, allowing us to improve user experience.
 

2. Types of Cookies We Use
Essential Cookies: Necessary for the website to function properly.
Analytical Cookies: Help us understand how visitors use our website (e.g., Google Analytics).
Marketing Cookies: Used for targeted advertising and marketing campaigns.

3. How We Use Cookies
We use cookies for the following purposes:

To improve website functionality and performance.
To analyze user behavior and gather demographic information.
To deliver personalized content and advertisements.

4. Managing Cookies
You can manage your cookie preferences through your web browser settings. You have the option to disable cookies, but this may affect your ability to use certain features of our website.
 

5. Personal Information
We may collect personal information through cookies. However, we do not use cookies to collect sensitive personal data.
 

6. Changes to This Cookie Policy
We may update this Cookie Policy periodically. We will notify you of any changes by posting the new policy on our website.
 

7. Contact Us
If you have any questions about our Cookie Policy, please contact us at:
Victory Insurance and Services Inc.
Phone: (704) 885-5240
Email: info@victoryinsuranceinc.com
Address: 5835 Executive Center Dr Suite B, Charlotte, NC 28212
 

Terms
Effective Date: January 1, 2025
 

By accessing or using the Victory Insurance and Services Inc. website (“the Site”), you agree to comply with and be bound by the following Terms of Use.
 

1. Acceptance of Terms
By using our Site, you represent that you have read and understood these Terms of Use. If you do not agree with these terms, please do not use our Site.
 

2. Conditions of Use
Users must not engage in any illegal activities while using our Site.
Users must provide accurate information and keep it updated.
Users are responsible for maintaining the confidentiality of their account information.
Our services are only available to individuals 18 years and older.

3. Intellectual Property
All content on this Site, including text, graphics, logos, and images, is the property of Victory Insurance and Services Inc. and is protected by applicable copyright and trademark laws.
 

4. User-Submitted Content
Users may submit content, such as reviews or comments. By submitting content, you grant us the right to use, reproduce, modify, and distribute that content in any media. We reserve the right to remove any content that is deemed inappropriate or violates our guidelines.
 

5. Limitation of Liability
Victory Insurance and Services Inc. shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Site or services.
 

6. Changes to These Terms
We may update these Terms of Use from time to time. We will notify you of any changes by posting the new terms on our Site.
 

7. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the state of North Carolina.
 

8. Contact Us
If you have any questions about these Terms of Use, please contact us at:
Victory Insurance and Services Inc.
Phone: (704) 885-5240
Email: info@victoryinsuranceinc.com
Address: 5835 Executive Center Dr Suite B, Charlotte, NC 28212